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Support
Policy
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| If
you are on a Presstige Software Rent/Purchase Plan or paying
a monthly support fee, you are entitled to the following: |
- Unlimited
telephone support. There is no guaranteed response time,
but your call will be returned promptly.
- Email
support. Many times the easiest way to get help on non-emergency
questions.
- Program
updates. As updates become available you will be made aware
via email. You may then download the update at your convenience.
- Prices
for support are listed on the ordering page.
- If
you are not on the support plan you are technically not
eligible for support. If you have a question anyway, feel
free to contact us. We will do our best to be of assistance.
If your questions involve a lot of time or are frequent,
you will be asked to sign up for our support plan.
- On
Site Support
- On
site support is available on an as needed basis. In most
cases, its more productive to handle support via the Internet
and telephone. On site support is billable and is not included
in your monthly support fee.
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| Getting
Answers |
| We
have three avenues to help you answer your questions: |
- On-line
manuals. Go here first to see if your question is covered.
The information contained in this area is being updated
on a regular basis, so check back from time to time.
- Email
a question. Make sure you indicate the program you are
running, the version level, and your question. If necessary,
you can include a copy of your data with your email. Click
here to see how to do this.
- Call
800-223-9861 for PRESStige Software support.
- We
at PRESStige Software want you to use the programs to the
fullest. We welcome suggestions for new features. Feel free
to contact us any time.
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Common
Questions
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| How
often are updates done? |
| They
are done on an as needed basis. Typically there are several
updates per month with an individual program updated every couple
of months. |
Do I need to download each update? |
| No.
Take a look at the changes that were made and only load the
update if you feel these changes would be beneficial. |
If I skip a couple of updates, do I have to install each one
I missed? |
| No.
You can just install the latest update. You do not need to install
each missed update. |
Where do I download updates? |
| Go
to the Download
page. Then click on the Login button on the screen. If you don't
know your customer code and password, let us know. |
Latest Versions and Update History |
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| Click
on the above programs for documentation describing the changes
made on each update. |
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